We,

Coureon Logistics GmbH

Friedrichstr. 231, 10969 Berlin, Germany

are the data controller for the collection and processing of your personal data. In the following privacy policy, we provide information regarding what personal data we collect from you and what we do with this data when you use our website as a potential or existing customer.

We also provide information regarding your rights under applicable data protection law. If you have any questions or concerns regarding this subject, you are also welcome to contact our data protection officer:

Coureon Logistics GmbH
Friedrichstr. 231, 10969 Berlin, Germany
Email: datenschutz@coureon.com

Data Collection

A.1.

When you contact us, for example as a potential or existing customer, we collect your personal data. Particularly if you are interested in our products, register for our online services or contact us via email or telephone, or if you are using our products and services as part of existing business relationships.

A.2.

We collect the following data:

  • Personally identifiable information, e.g. first and last name, address, email address, company name, telephone number
  • Data relating to orders and sales, e.g. recipient data, sender data, returns data, invoice data, payment methods
  • Data concerning your online behavior and preferences, e.g. data concerning your visits to our website/our app, the software you used to visit our website or app, IP addresses in a shortened/anonymized format, device identification data for mobile devices
  • Information concerning requests and inquiries that you send to us, e.g. customer service or recruitment inquiries

As well as other data that is similar to these categories.

Data Processing

B.1.

We use your data so that you can use our products and services (the fulfillment of contractual obligations) and for the performance of the contractual relationship. With regard to the performance of the contractual relationship, we require your address, telephone number, or email address so that we can contact you. This also applies to pre-contractual data that you provide to us as part of an application. We also receive order information (such as recipient and sender addresses) from you and transfer this information to the parcel services as required for the order. The purpose of the data processing depends primarily on the respective service. The legal basis for the data processing is Article 6, Paragraph 1(b) of the General Data Protection Regulation.

B.2.

Furthermore, we process your data in accordance with the legal obligations (e.g. tax law, trade law) to which we are subject. The legal basis for the data processing is Article 6, Paragraph 1(c) of the General Data Protection Regulation.

B.3.

We process the data that is collected when visiting our website for the purpose of analyzing the usage of our website (see also section E, “Web Analysis”) and to ensure that our website is easy to connect to and convenient to use. We develop our customer relationship with you and send you information and offers. We process data for the purposes of IT-system security and stability. We process data in order to understand and document issues in the event of legal disputes. The legal basis for the data processing is Article 6, Paragraph 1(f) of the General Data Protection Regulation. Our legitimate interest ensues from the given purposes. You have a right to object in this regard (see also section G, “Rights of the Data Subject”).

B.4.

If you have given us consent to process personal data for specific purposes (e.g. direct advertising via newsletter), the processing of data in accordance with this consent is also lawful. The legal basis for the data processing is Article 6, Paragraph 1(a) of the General Data Protection Regulation. You may revoke your consent(s) at any time with effect for the future.

B.5.

We store your data for as long as we require it for the fulfillment of the purpose for which it was collected (e.g. as part of a contractual relationship), or for as long as legally/officially required. Within a contractual relationship, we store your data until at least the full completion of the contractual relationship. Subsequently, the data is stored for the duration of legal retention periods.

Data Transfer

We transfer your personal data to third parties for the purposes specified below. We will only transfer your personal data to third parties if:

  • This is legally permissible and is required according to Article 6, Paragraph 1(b) of the General Data Protection Regulation for the handling of contractual relationships with you, or
  • A legal obligation exists for the transfer in accordance with Article 6, Paragraph 1(c) of the General Data Protection Regulation, or
  • The transfer is required within the scope of our legitimate interest in accordance with Article 6, Paragraph 1(f) of the General Data Protection Regulation and there is no reason to believe that you have an overriding legitimate interest in your data not being transferred, or
  • You have given explicit consent in accordance with Article 6, Paragraph 1(a) of the General Data Protection Regulation for the transfer of your data.

Cookies

D.1.

We use cookies on our website. Cookies are text files that your internet browser creates automatically and that are stored on your end device (PC, laptop, tablet, smartphone, etc.) while you visit our site. Information relating to the respective end device you used to access our website (PC, laptop, tablet, smartphone, etc.) is stored in the cookie. However, this does not mean that we receive direct information from the cookie regarding the identity of the user of the end device.

D.2.

The data processed by cookies is required for the purposes stated in this privacy policy to safeguard our legitimate interests and the legitimate interests of third parties in accordance with Article 6, Paragraph 1(f) of the General Data Protection Regulation.

We use the cookie-functionality of your Internet browser to personalize webpages and make them easier for you to use. For example, your Internet browser generates a cookie to record the language you choose when you visit our website. When you visit our website again, your Internet browser immediately changes our website to the language version that was last accessed by the end device you used (PC, laptop, tablet, smartphone, etc.).

We also use the cookie functionality of your Internet browser to record statistics on the use of our website and to perform analysis for the purpose of optimizing our service for you (see also section E, “Web Analysis”).

D.3.

You can change the settings of your Internet browser so that it informs you when cookies are transferred, so that cookies are rejected (according to graded criteria where necessary) and to change how long cookies are stored. You can find out more information regarding this using the help function in the Internet browser that you use to access our website.

Web Analysis

We use the following web analytics services on our website, primarily to understand how our website is being used, to test different versions of our website and to make improvements.

E.1. Intercom.

We use the Intercom service developed by Intercom R&D Unlimited Company, 2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin 2, Ireland, to send information via email and for our live-chat services, as well as to evaluate the usage of our website by users. In particular, we provide Intercom R&D Unlimited Company a limited amount of your data (such as the date of registration and some personal information such as your email address). As a data processor acting on our behalf, Intercom analyzes your use of our website and/or our product and tracks our relationship using cookies and similar technologies to improve our service for you. You can find more information on how Intercom uses cookies at https://www.intercom.com/terms-and-policies#cookie-policy. We can also use Intercom as a communication medium, either via email or via messages within our products. As part of our service agreements, Intercom collects publicly available contact and social information about you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to improve your user experience. You can find more information about Intercom’s privacy practices at https://www.intercom.com/terms-and-policies#privacy. Intercom’s terms of use are applicable for Intercom’s services — you can find these at https://www.intercom.com/terms-and-policies#terms. If you do not want this information to be collected by Intercom or transferred to Intercom, please contact us.

E.2. Segment.

We use Segment.io, a service developed by Segment.io, Inc., 109 E 17th St #4503, Cheyenne, WY 82001, USA for data analysis. The collected usage data is pseudonymized before it is processed. IP addresses are shortened appropriately after they are collected and the data is not be used to merge usage profiles with your personal data. The information about the use of our website will usually be transferred to and stored by Segment on a server in the USA. You can prevent data from being collected for this purpose by disabling the storage of cookies in your browser settings.

E.3. Google Analytics.

This website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google is certified under the Privacy Shield agreement and, as a result, guarantees to observe European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). Google Analytics uses so-called “cookies”, which are text files that are stored on your computer, to help analyze how the website is used. The information generated by the cookie about your use of the website will usually be transferred to and stored by Google on a server in the USA. On our website, we use Google Analytics with IP anonymization enabled, so your IP address is shortened by Google within the member states of the European Union or in other states party to the agreement on the European Economic Area before it is transferred to the USA. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide other services associated with usage of the website and Internet usage to the site operator. The IP address transferred by your browser within the scope of Google Analytics is not merged with other data by Google. You can prevent cookies from being stored using the corresponding setting in your browser software. You can also prevent the collection of data generated by the cookie and data relating to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing the plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Data Security

F.1.

When you visit the website, we use the SSL process (Secure Socket Layer) together with the highest encryption level supported by your Internet browser. You can see whether an individual page from our website is encrypted by looking for the closed padlock symbol in the lower status bar of your Internet browser.

F.2.

In addition, we use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access from third parties. Our security measures are continuously improved in line with technological developments.

Rights of the Data Subject

In the following, we have provided an overview of your statutory rights. The details are based on the respective regulations of the German Federal Data Protection Act and the General Data Protection Regulation.

G.1.

Right of Access, Information and Rectification

You can request access to the personal data pertaining to you that has been collected and processed. If your data is not (or is no longer) accurate, you can request that it is rectified. In the case of incomplete data, you can request that it is made complete. To the extent required by law, we will also inform any third parties to whom we have passed on the affected personal data. For further details, please refer to Articles 15 and 16 of the General Data Protection Regulation.

G.2.

Right to Erasure of Your Personal Data

You can request the immediate erasure of your personal data for the following reasons:

  • If your personal data is no longer required for the purposes for which it was collected
  • If you revoke your consent and there is no other legal basis for the processing
  • If you object to the processing and there are no prevailing legitimate reasons for the processing
  • If your personal data was processed unlawfully
  • If your personal data needs to be erased in order to comply with legal requirements

For further details, please refer to Article 17 of the General Data Protection Regulation.

G.3.

Right to Restriction of Processing of Your Personal Data

You have the right to request a restriction of the processing of your personal data for the following reasons:

  • The accuracy of the personal data is disputed by you and is disputed for a period that allows us to verify the accuracy of the personal data
  • The processing is unlawful and you refuse the erasure of the personal data, instead you request the restriction of the use of the personal data
  • We no longer require the personal data for the purposes of the processing, but you require it for the establishment, exercising or defense of legal claims, or
  • You object to the processing in accordance with Article 21, Paragraph 1, pending the verification of whether the legitimate reasons on our part override your interests

For further details, please refer to Article 18 of the General Data Protection Regulation.

G.4.

Withdrawal of Consent

You can withdraw consent that was previously given to us at any time. As a result, we cannot continue to perform the data processing based on this consent in the future. For further details, please refer to Article 7, Paragraph 3 of the General Data Protection Regulation. If you would like to make use your right of withdrawal, please send an email to: datenschutz@coureon.com.

G.5.

Lodging a Complaint

You have the right to lodge a complaint with our data protection officer and the relevant data protection supervisory authority. To contact our data protection officer, please send an email to: datenschutz@coureon.com. Generally, you can contact the supervisory authority for your usual place of residence, workplace or our registered office. For further details, please refer to Article 77 of the General Data Protection Regulation.

G.6.

Right to Data Portability

You have the right to receive personal data that you have given to us in a portable format. For further details, please refer to Article 20 of the General Data Protection Regulation.

G.7.

Right to Object

If your personal data is processed on the basis of legitimate interests in accordance with Article 6, Paragraph 1(f) of the General Data Protection Regulation, you have the right, in accordance with Article 21 of the General Data Protection Regulation, to object to the processing of your personal data, to the extent that there are reasons for the objection relating to your particular situation or the objection relates to direct advertising. In the latter case, you have a general right to object that we will implement without declaration of a particular situation. For further details, please refer to Article 21 of the General Data Protection Regulation.

If you would like to make use your right to object, please send an email to: datenschutz@coureon.com.

Changes to our Privacy Policy

This privacy policy is currently valid and is effective as of May 2018. Changes to statutory or official requirements, as well as further developments to our website and services, may require changes to our privacy policy. The current privacy policy can be accessed and printed from https://www.coureon.com/datenschutz.